FAQs

Frequently Asked Questions (FAQs)

1. Do you offer international shipping?
Currently, Zortega ships exclusively within the United States. We regret that international shipping is not available at this time.

2. What materials are used in Zortega products?
At Zortega, we take pride in quality and craftsmanship. All our handbags and jackets are made using 100% genuine leather to ensure durability, elegance, and timeless style.

3. How can I place an order?
Shopping with Zortega is simple! Browse our collection of premium leather handbags and jackets, add your favorite pieces to the cart, and securely complete your purchase at checkout.

4. What are the shipping fees?
We charge a flat shipping fee of $5 per order, ensuring safe and reliable delivery to your doorstep.

5. Can I cancel an order?
To cancel an order, contact us at support@zortega.shop or through our 24/7 live chat as soon as possible. If your order has not been processed, we’ll cancel it and issue a full refund. If processing has already started, we’ll assist you with the return process once the item arrives.

6. What if my order tracking is delayed or not updating?
If your order tracking shows delays or isn’t updating, reach out to us at support@zortega.shop or via live chat. We’ll investigate and provide updated information promptly.

7. How do I update my shipping address after placing an order?
If you need to update your shipping address, contact us at support@zortega.shop or through live chat as quickly as possible. We’ll do our best to make the change, but adjustments may not be possible if your order is already in processing.

8. How do I start a return?
To initiate a return, contact us at support@zortega.shop or through our 24/7 live chat. Our team will walk you through the process to ensure it’s smooth and straightforward. For more details, check our Refund Policy page on our website.

9. What if my item arrives damaged or incorrect?
If your item arrives damaged or incorrect, notify us within 30 days by contacting support@zortega.shop or using live chat. We’ll review the issue and arrange for a replacement or refund promptly.

10. How can I contact customer support?
Our support team is available 24/7 to assist you. You can reach us via support@zortega.shop or through our live chat for any inquiries, order assistance, or general questions. We're always happy to help!

For More Information:

Trade Name: Zortega
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1 (561) 942-5612
Business Mail: support@zortega.shop
Business Address: 255 NE 107th Street, Miami, Flordia 33161, United States